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Sypped is the official website for wine and spirits journalist and personality, Adrian Smith. For your dose of wine, spirits, food and lifestyle inspiration, look no further!

Filtering by Tag: Customer Service

Strategic Customer Advocacy - Why and How It's So IMPORTANT (Part III)

Part 3 of this Customer Advocacy Strategy Series. Today we focus on the sheer value of knowledge creation and how to embrace it from both customers and employees to influence Advocacy.

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Customer Advocacy - Why and How it's so IMPORTANT (Part I)

Learn this now and be AHEAD of the game. An Bite-Size ABC Guide to Customer Advocates. Case Examples from EAT24. 

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Customer Commitment: Are you holding your customers hostage?

Would it surprise you to know that customers don't always stick with you for the right reasons? However, its your duty to turn those reasons around. Read more to find out how. 

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Comical Complaints: #2 Verizon + Math = Fail

Do you think there's a difference between 0.002 cents and 0.002 dollars. Because Verizon doesn't.

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Special Interview with EAT24 - The Customer Happiness Champions

How do companies create an unbreakable tie with their customers? BritWit asks EAT24, the USA's tastiest food delivery provider in a special feature interview. Hungry for a little learning? Well, tuck in to this. 

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Comical Complaints: #1 The Pizza With No Topping

BritWit's compilation of the funniest Customer Service Complaints out there. Its time to take your laughter medicine. 

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The most FRUSTRATING Customer Service call you've EVER heard.

If you are able to get all the way through this soundbite of what is quite possibly the WORST recorded customer service call, EVER, then frankly, you deserve a medal.

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3 Common (& Avoidable) Customer Service Pitfalls That Destroy Your Customer Relationships

Customer Service teams are a VITAL component of all companies. If you are doing any of these THREE things, stop NOW as you are more than likely losing your customers. 

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